Shipping and Returns

What is the Wellbel guarantee?

Domestic Returns (United States ONLY):. International Returns (including Canada):. Hair Care (Shampoo and Conditioner):. Domestic Returns (United States ONLY):. International Returns (including Canada):

How long does shipping usually take?

Domestic Shipping:. Standard: 4-7 business days. Expedited: 2-4 business days. International Shipping:. Flat Rate/Standard Shipping: 8-16 business days. Expedited Shipping: 4-7 business days

Do you ship the Detox + Restore Duo internationally?

At this time, we are unfortunately unable to ship our shampoo and conditioner internationally. We're so sorry for the inconvenience. If anything changes regarding international availability, we’ll be sure to share the news with our community.

What is Onward Shipping Protection?

We have partnered with Onward to provide carbon neutral shipping protection against lost, stolen and damaged packages. When you add Onward to your order, you will be fully protected in the event something goes wrong with your shipment. Simply add Onw

How does Onward Shipping Protection work?

Onward is a shipping protection service that covers packages that are lost, stolen, or damaged in transit. If you add Onward to your order, you will be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder

Who does Onward Shipping Protection partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c3 non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate ch

How much time do I have to file a claim with Onward Shipping Protection?

If your package is lost or stolen, claims must be filed within 90 days of the purchase date.